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Advocate Excellence - New ASCLS Patient Safety Article Now Available

  • 1.  Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-07-2019 17:10
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    A new ASCLS Patient Safety educational article is now available on the LabTestingMatters website.

    This month's topic:  Informatics Competencies

    URL:  http://www.labtestingmatters.org/informatics-competencies-necessary-to-deliver-quality-care/

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    Lezlee Koch, ASCLS Patient Safety Committee

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  • 2.  RE: Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-08-2019 10:43
    This is an excellent article. Our small lab recently hired a tech with a significant LIS background. The improvements she has made over the last year are close to innumerable. Her contributions and improvements have led to decreased preanalystical and analytical errors, increased patient safety, and cost savings.  The impact has started to spread beyond the lab as well, similar to what was mentioned in the article under the Make Decisions section.  After meeting with our Performance Improvement department recently, they were flabbergasted at the clinical quality measures (CQM) laboratories take routinely throughout the work day.  They now want to take some of our models and incorporate them into other departments.  I think it would be advantageous for labs to share their CQM's not only with other laboratories, but throughout their organization.

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    Jennifer Hayes
    Laboratory Director
    Oregon State Hospital
    Salem OR
    503-507-2614
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  • 3.  RE: Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-09-2019 07:47
    ​I want to support Jennifer's response.  In 2018 we added a position in our laboratory system specifically related to informatics and it has been filled by one of our MLS supervisors.  She is able to work closely with our two informatics pathologists and has been key in supporting our Total Cost of Care, utilization management and report implementation for our brand new Beaker LIS (March 30).  Position is worth its weight in gold.

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    Rick Panning
    Senior Administrative Director
    HealthPartners
    Bloomington MN
    6512805909
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  • 4.  RE: Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-11-2019 08:12
    Thanks Jenn and Rick-

    Given the need to continue elevating the value of the laboratory and testing as part of value based care initiatives, have your or your institutions documented what and how (process, steps, data collected, calculations, etc.) you implemented your quality improvements?  Seems like it would be a great resource/discussion for folks to share successes with professionals to adopt in their own laboratory settings.

    The C suite and laboratory directors have a keen interest in such initiatives, especially when there are demonstrated benefits of metrics such as increased quality, reductions in healthcare costs, improved physician satisfaction, reduced infection rates, financial improvements, and other returns on investment (ROI), etc.


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    Andrea Pitkus
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    Buffalo Grove IL
    apitkus@gmail.com
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  • 5.  RE: Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-11-2019 08:22

    What Andrea mentions is most effective when done at each of our institutions so that our administrative/C-suite people are aware constantly.  Doing something broader in the lab community is also important, but this effectiveness in demonstrating value happens most effectively "at home".  If we are going to do it more broadly it is more than sharing among ourselves.  It getting in front of a broad audience at non-lab conferences.  We are good at preaching to the choir, but not the entire congregations.

     

    Rick

     

    Rick L. Panning, MBA, MLS(ASCP)CM

    Senior Administrative Director

    HealthPartners and Park Nicollet Care Group Laboratories

    (952) 883-5112    Bloomington Ceridian Building

    (651) 254-3883    Regions

    (651) 280-5909    Cell

    (952) 883-5880    Fax

    Mail Stop 23302K

    Bloomington, MN  55425

    Rick.L.Panning@HealthPartners.com

     






  • 6.  RE: Advocate Excellence - New ASCLS Patient Safety Article Now Available

    Posted 04-11-2019 12:42
      |   view attached
    We do keep track of our Continuous Improvements (CI).  It is rather basic, but every unit in the hospital is responsible for initiating one CI sheet each month.  For example, I could start one for the lab or a nursing unit could start one for the lab if they have a process that involves lab and is not working or could be improved.  Every project gets looked at monthly, or more often if needed.  I have attached a blank CI sheet (drawing are not required, but the units like it).  We have group of folks that make up the Performance Improvement Team and they assign Lean Leaders to each unit.  Our Lean Leaders check in at least monthly and assist with collaborative efforts to accomplish those goals.  Examples would be to coordinate a meeting with lab, nursing, providers, and IT to create a requested report and then follow through to fruition of the task.  The Performance Improvement Team also post a monthly publication, Spotlight on Excellence, which highlights a unique or interesting CI Sheet, the team responsible, and how they tackled their project.  It is one way to keep the organization aware of different styles and methods of problem solving.  This format also keeps everyone involved, as the C-suite has the same requirements as the housekeeping.  Innovators get recognized and ideas are shared.  Quarterly, we report out our successes and failures at a Performance Review meeting that not only involves our organization, but also the Health Authority we belong to.  This is yet another avenue to promote unprecedented problem solving tactics and seek outside advice on challenges.

    As a Lab Director, I had concerns that our department would not be able to achieve the one Continuous Improvement suggestion (let alone completion) each month.  I was wrong.  My team feels very empowered to identify areas of improvement and offer suggestions.  It gets them involved.  It often takes them beyond the walls of the lab and is an opportunity to learn aspects of healthcare that were foreign to them.  The CI Sheet movement has been very successful not only in our lab, but in our organization.

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    Jennifer Hayes
    Laboratory Director
    Oregon State Hospital
    Salem OR
    503-507-2614
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